Caregiver Coaching and Behavior Management is a program designed to train and support unpaid caregivers responsible for individuals in a waiver program, specifically addressing chronic medical conditions and behavioral health needs related to cognitive impairment or dementia. 

The caregiver coach provides training and education to informal caregivers, addressing concerns documented in a service plan. Service standards highlight personalized support, with a caregiver coach conducting assessments and providing tailored education to lay caregivers. The service aims to equip caregivers with skills for managing health needs, engaging with them bi-weekly, covering various aspects, including COVID-19 precautions and crisis management planning.

The caregiver coach assists in developing a crisis management/emergency plan, reviewed and updated monthly, covering health conditions, advanced directives, medication management, fall prevention, emergency contacts, and community resources. ​​